Cancellation and Refund Policy
Cancellation and Refund Policy for Zarmar Fashion
Effective Date: 1/1/2025
At Zarmar Fashion, accessible at URL: https://zarmarfashion.com/ , we value your satisfaction and strive to ensure a smooth shopping experience. This Cancellation and Refund Policy outlines the terms under which cancellations, returns, and refunds are handled. By placing an order with us, you agree to the terms below.
1. Order Cancellation
a. Before Dispatch:
Orders can be canceled within 24 hours of placing the order by contacting our customer support team at support@zarmarfashion.com or +91 – 8591599055.
If the order has not been dispatched, we will process a full refund to your original payment method.
b. After Dispatch:
Once the order is dispatched, cancellations are not permitted. However, you may be eligible for a return or exchange as per our return policy.
2. Return and Exchange Policy
a. Eligibility for Returns:
Returns are accepted for items that are defective, damaged during transit, or if the wrong product was delivered.
Items must be unused, in their original packaging, and accompanied by proof of purchase.
b. Return Window:
Requests for returns must be made within 7 days of receiving the product.
c. Non-Returnable Items:
Customized or personalized items
Items purchased on clearance or as part of a sale
Items showing signs of use or damage caused by the customer
d. Exchange Policy:
Exchanges are subject to product availability. If the requested item is unavailable, we will offer a refund or store credit.
3. Refund Policy
a. Refund Processing:
Refunds will be initiated within 7-10 business days after the returned item is inspected and approved.
Refunds will be processed to the original payment method. For cash-on-delivery orders, refunds will be processed via bank transfer after providing necessary bank details.
b. Partial Refunds:
If a returned item shows signs of wear or is missing original packaging, we may issue a partial refund.
c. Shipping Charges:
Original shipping charges are non-refundable.
Return shipping charges are the responsibility of the customer unless the return is due to our error (e.g., incorrect or damaged item).
4. Steps to Request a Return or Refund
Contact our customer support team at support@zarmarfashion.com or +91 – 8591599055 with your order details and reason for the return.
Our team will guide you through the return process and provide a return authorization if applicable.
Ship the product to the address provided by our team. Ensure the item is securely packed to prevent damage during transit.
Once we receive and inspect the returned item, we will notify you about the status of your refund or exchange.
5. Disclaimers
Zarmar Fashion reserves the right to refuse a return or refund if the terms outlined in this policy are not met.
We recommend retaining proof of shipment and tracking information for your returns, as we are not responsible for lost or damaged returns during transit.
6. Contact Us
For further assistance with cancellations, returns, or refunds, please contact us:
Zarmar Fashion
Email: support@zarmarfashion.com
Phone: +91 – 8591599055
Address: Room No. 1, prabhu Singh Chl, Fracis wadi, Jogeshwari (E) – 400060
We appreciate your understanding and support as we grow our business. Thank you for shopping with Zarmar Fashion!